In-Store Pickup Returns
- Returns must be made within 30 days of purchase.
- A valid receipt is required.
- Returns are accepted for both defective and non-defective products.
- Exchanges or store credit only — cash refunds are not available.
- Clothing items are final sale and cannot be returned.
- Factory-sealed items must remain unopened and undamaged. Opened or tampered items — including Collectors Island collectibles — are not eligible for return.
Shipped Order Returns
- Returns must be initiated within 30 days of delivery.
- Returns are accepted for both defective and non-defective products.
- Return shipping is the customer’s responsibility, except where the wrong item was sent or the product arrived damaged.
- Items must be returned in the same condition they were sent.
- Factory-sealed items must remain unopened and undamaged. Opened or tampered items are not eligible for return.
- A 15% restocking fee applies to all returns.
Factory-Sealed & Collectible Items (Collectors Island)
Factory-sealed items are only returnable while still factory sealed. Once the seal or packaging is opened, the item cannot be returned or exchanged — in store or by mail. This applies to all orders, whether shipped to you or picked up in store. This especially applies to Collectors Island action figures, exclusives, and other collectibles: a collectible’s value depends on its unopened, undamaged packaging, so we cannot accept opened items back for a refund, credit, or exchange.
If your item arrives damaged, or the contents turn out to be defective, contact us within 30 days — defective items are covered by our 30-day in-store warranty even when the box had to be opened to discover the problem.
Exchanges
Exchanges are accepted within 30 days, subject to the same product condition requirements above.
Refunds
Refunds are processed within 3 business days of receiving your return. Depending on your bank, funds may take an additional 2–5 business days to appear in your account.
How to Start a Return
Contact us at Sales@WheelersDiscount.com with your order number and reason for return. We’ll guide you through the next steps.